Privacy Policy


Dragonfire Glass is committed to maintaining the privacy and security of your personal data. This Privacy Policy explains how I collect, use, share and protect your personal data.

It is important that you read this Privacy Policy so that you are aware of how and why I am using your personal data.

1. Who I am

Dragonfire Glass is a “data controller”. This means that I am responsible for deciding how I hold and use personal information about you. Where I act as a data controller, I am required under data protection legislation to notify anyone who provides personal data to me, either directly or through a third party, of the information contained in this Privacy Policy.

If you have any queries about this Privacy Policy, please contact Colette Ladley at

2. How we use your personal data

I will only use your personal data when the law allows me to.  Most commonly, I will use your personal data in the following circumstances:

  • Where I need to perform a contract I have entered into with you.
  • Where I need to comply with a legal obligation.
  • Where it is necessary for my legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

I may also use your personal data in the following situations, which are likely to be less common:

  • Where I need to protect your vital interests (or someone else’s interests).
  • Where it is needed in the public interestor for official purposes.

Generally I do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting me.

3. The personal data I collect from you

Enquiries and Purchases

You may give me information about you by purchasing a product through my website, by signing up to my marketing mailing list, by visiting my stand at an event, or by corresponding with me  by email, phone or otherwise.

When you request information or make enquiries about any of my products or services, or when you visit my stand at an event, I may collect the following categories of personal data about you:

  • Personal contact details such as name and personal email addresses.

I may use the personal data you provide in order to fulfill your request or respond to your enquiry. It is in my legitimate interests to use your personal data in this way so that you receive the information you have requested.

If you purchase one of my products or services through my website, I may collect the following categories of personal data about you:

  • Personal contact details such as name, title, addresses, telephone numbers, and personal email addresses.

It is in my legitimate interests to collect and use the above information in order to provide you with the products or services you have purchased. I may also use the information I collect to contact you regarding administrative matters relating to my products and services.

All of ,y payments are conducted through Paypal or iZettle and I do not obtain or store any of your payment information.


Where you have explicitly consented to do so, I may use your personal data to inform you of special offers and new or existing products or services I offer that are similar to those that you have already purchased or enquired about. This may also include surveys or questionnaires so that I can learn more about your needs and interests.

From time to time I may use your personal data to offer you the opportunity to participate in contests, sweepstakes and other promotions. When you enter you should carefully review any rules, as they may contain additional information about my use of your personal data.

If you would prefer that I do not send such communications to you, please follow the opt-out links on any marketing message or contact me using the contact details in this Privacy Policy. Please also see the section entitled “Your rights as a data subject” in this Privacy Policy.

My website and learning platform

With regard to each of your visits to my website I may automatically collect the following information:

  • technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
  • information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from my site (including date and time);
  • pages you viewed or searched for;
  • page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call my customer service number.

I will use this information:

  • to administer my site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
  • to improve my site to ensure that content is presented in the most effective manner for you and for your computer;
  • as part of my efforts to keep my site safe and secure;
  • to measure or understand the effectiveness of advertising I serve to you and others, and to deliver relevant advertising to you;
  • to make suggestions and recommendations to you and other users of my site about goods or services that may interest you or them.

If you fail to provide personal data

Where I need to collect personal data by law, or under the terms of a contract I have with you and you fail to provide that data when requested, I may not be able to perform the contract I have or are trying to enter into with you (for example, to provide you with goods or services). In this case, I may have to cancel a product or service you have with me but I will notify you if this is the case at the time.


4. When and how I share your personal data with others

I may share your personal data with third parties where required by law, where it is necessary to perform my contract with you or where I have a legitimate interest in doing so. Such third parties may include the following:

  • My service providers: I may share your personal data with other companies that perform certain services on my behalf. These services may include processing payments, providing customer service and marketing assistance. These service providers may be supplied with or have access to your personal data solely for the purpose of providing these services to me or on my behalf.

5. Transfer of your personal data to other countries

As I am part of an international business with employees, entities and service providers all over the world, I may need to transfer the personal data you provide to me to other countries which may be outside the European Economic Area (EEA).

The data protection laws in such countries may not be as comprehensive and provide the same level of protection for your personal data as those within the EEA. In these circumstances, I will take appropriate steps to ensure that your personal data is handled as described in this Privacy Policy. These steps include putting in place appropriate contractual mechanisms. Please contact me using the contact details in this Privacy Policy if you would like more information.

6. Security of your information

I have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, I limit access to your personal information to those who have a legitimate need to know. They will only process your personal information on my instructions or as otherwise agreed and they are subject to a duty of confidentiality.

7. My storage and retention of your personal data

I will only retain your personal data for as long as necessary to fulfill the purposes I collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, I  consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which I process your personal data and whether I can achieve those purposes through other means, and the applicable legal requirements. Please contact me using the contact details in this Privacy Policy if you would like more information.

It is important that the personal information I hold about you is accurate and current. Please keep me informed if your personal information changes during your working relationship with me.

In some circumstances I may anonymise your personal data so that it can no longer be associated with you, in which case I may use such information without further notice to you.

8. Your rights as a data subject

Under certain circumstances, by law you have the right to:

  • Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data I hold about you and to check that I am lawfully processing it.
  • Request correction of the personal that I hold about you. This enables you to have any incomplete or inaccurate information I hold about you corrected.
  • Request erasure of your personal data. This enables you to ask me to delete or remove personal data where there is no good reason for me continuing to process it. You also have the right to ask me to delete or remove your personal data where you have exercised your right to object to processing (see below).
  • Object to processing of your personal data where I am relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. You also have the right to object where I am processing your personal information for direct marketing purposes.
  • Request the restriction of processing of your personal data. This enables you to ask me to suspend the processing of personal data about you, for example, if you want me to establish its accuracy or the reason for processing it.
  • Request the transfer of your personal data to another party.

If you want to review, verify, correct or request erasure of your personal data, object to the processing of your personal data, or request that I transfer a copy of your personal information to another party, please contact me in writing using the contact details in this Privacy Policy.

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, I may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, I may refuse to comply with the request in such circumstances.

What I may need from you

I may need to request specific information from you to help me confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Your right to withdraw consent

In circumstances where you may have provided your consent to the collection, processing and transfer of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact me using the contact details in this Privacy Policy. Once I have received notification that you have withdrawn your consent, I will no longer process your information for the purpose or purposes you originally agreed to, unless I have another legitimate basis for doing so in law.

9. Limitation of Liability

By providing me with any personal information you expressly and unconditionally release and hold harmless Dragonfire Glass and its divisions, and its subsidiaries, affiliates, directors, officers, employees and agents from any and all liability for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information. In addition, while Dragonfire Glass takes efforts to ensure the proper and appropriate use of Dragonfire Glass data provided by Dragonfire Glass to third party companies, promotional partners or vendors, Dragonfire Glass is not liable for any injuries, loss or damage of any kind arising from or in connection with the use and/or misuse of your collected personal information by Dragonfire Glass or the above-mentioned non-Dragonfire Glass entities.

10. Changes to this Privacy Policy

I reserve the right to update this Privacy Policy at any time, and I will provide you with a new Privacy Policy when I make any substantial updates. I may also notify you in other ways from time to time about the processing of your personal information.

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